Website Privacy Notice

Mel Frances and the team behind cloud are committed to protecting and respecting your privacy.

This policy explains when and why we collect personal information about people who visit this website, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

If you have any questions regarding this policy please contact us at melaniefrancescontact@gmail.com.  

How we collect information from you

We obtain information about you when you engage with this artwork, in particular if you fill in a form to tell a story of the cloud. By using our website, you are agreeing to be bound by this policy. For further information, please refer to our website’s terms and conditions, below. 

What personal data we hold

We receive, collect and store any information you enter on our website or provide us in any other way. The personal information we collect might include your IP address, creative words you have written and information regarding what pages are accessed by you and when. We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

How we use your information and how long we keep it for

We may use your information to:

• Share the story you have told about the cloud with the wider public. 

We review our retention periods for information on an annual basis. We will hold your information on our systems for as long as it is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to share our services and information with you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. Please see WIX’s privacy policy for further information on their storage and use of your data. 

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service, and we have contracts in place with all third party service providers that require them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Your rights to update, access or withdraw your information

Updating your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. If you’d like to request any information that you have shared is edited or removed from the site, please contact us at melaniefrancescontact@gmail.com.

Accessing your information

None of the information held by you on the site is identifiable by name or any other personal detail, so we are unable to offer such information if requested. As above, if you’d like a story, or a thought shared on the site to be removed, you can ask for this by contacting us at melaniefrancescontact@gmail.com.

How we keep your personal data safe

This website does not ask you to submit any personal or identifiable information. However, if you choose to send us personal information, it will be over the internet, which is never 100% secure or reliable. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Use of ‘cookies’

Like many other websites, our website uses ‘cookies’. Cookies are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. Cookies help us to improve our website and deliver a better, more personalised service. It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website. Please refer to our cookies policy (below) for more information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy. If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.