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Website Privacy Notice

Mel Frances and the team behind cloud are committed to protecting and respecting your privacy.

This policy explains when and why we collect personal information about people who visit this website, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

If you have any questions regarding this policy please contact us at  

How we collect information from you

We obtain information about you when you engage with this artwork, in particular if you fill in a form to tell a story of the cloud. By using our website, you are agreeing to be bound by this policy. For further information, please refer to our website’s terms and conditions, below. 

What personal data we hold

We receive, collect and store any information you enter on our website or provide us in any other way. The personal information we collect might include your IP address, creative words you have written and information regarding what pages are accessed by you and when. We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

How we use your information and how long we keep it for

We may use your information to:

  • Share the story you have told about the cloud with the wider public. 

We review our retention periods for information on an annual basis. We will hold your information on our systems for as long as it is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.Our website is hosted on the platform. provides us with the online platform that allows us to share our services and information with you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. Please see WIX’s privacy policy for further information on their storage and use of your data. 

Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service, and we have contracts in place with all third party service providers that require them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

Your rights to update, access or withdraw your information

Updating your information

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. If you’d like to request any information that you have shared is edited or removed from the site, please contact us at

Accessing your information

None of the information held by you on the site is identifiable by name or any other personal detail, so we are unable to offer such information if requested. As above, if you’d like a story, or a thought shared on the site to be removed, you can ask for this by contacting us at

How we keep your personal data safe

This website does not ask you to submit any personal or identifiable information. However, if you choose to send us personal information, it will be over the internet, which is never 100% secure or reliable. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Use of ‘cookies’

Like many other websites, our website uses ‘cookies’. Cookies are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. Cookies help us to improve our website and deliver a better, more personalised service. It is possible to switch off cookies by setting your browser preferences. Turning cookies off may result in a loss of functionality when using our website. Please refer to our cookies policy (below) for more information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this policy. If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Changes to this policy

We keep this policy under regular review. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will publicly note  that the policy has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. This policy was last updated on 24 September 2022.

Complaints or queries

We take any complaints we receive about the use and security of your information very seriously. If you think that our collection or use of your information is unfair, misleading or inappropriate please contact us at

We would also welcome your suggestions for improving our procedures.

Terms and Conditions of Use

The terms and conditions for use for this website.

1. Website Operator

This website is operated by Mel Frances and is hosted by

2. Materials on Site

2.1 This website contains material which the project, or project partners own, or are allowed to use. This material includes, amongst other things, it's design, layout, look, appearance and graphics. It is protected by copyright and other intellectual property laws. 

2.2 You may view, use, download and store the material on this website for personal and research use only, but not for any commercial use. You may not distribute, publish, or otherwise make available the material on this website to third parties without seeking prior permission from the Mel Frances, or it may be a criminal offence and lead to legal action for damages.

3. Accuracy of Information

3.1 The information on this website is for general information/interest only and may change without prior notice. Mel Frances does not accept responsibility for errors. Clause 4.3 is the exception to this.

3.2 The information made available by Mel Frances on this website does not form part of any contract and should not be seen as an offer to do so.

4. Liability

4.1 Mel Frances does not guarantee that this website will be compatible with all hardware and software which you may use when trying to visit this site, but please contact and we will try to help you with any queries.

4.2 Except for under clause 4.3, Mel Frances will be under no liability to you whatsoever, regardless of how it is caused arising out of or in connection with the use of this website or the use, accessing, downloading or relying on any information or other materials contained within this website. This includes any damage caused by any computer virus.

4.3 These terms and conditions do not exclude Mel Frances’ liability (if any) to you for personal injury or death resulting from the team’s negligence, for fraud or for any matter which it would be illegal for the team to exclude, or to attempt to exclude its liability. Otherwise they do exclude any actions brought in negligence or otherwise.

5. Privacy

A privacy policy is available. This privacy policy forms a part of these terms and conditions.

6. Complete Agreement

These terms and conditions (including the privacy policy referred to in clause 5) contain all the terms which you and Mel Frances have agreed in relation to the use of the website.

7. Jurisdiction and acceptance of these terms and conditions

7.1  Any dispute relating to any of the materials contained in this website shall be governed by Scottish law. This includes the construction, performance, validity of these terms and any question about any of the content of this website.

7.2 The Scottish courts shall have exclusive jurisdiction to settle any disputes about these terms or use of the website.

7.3 Your use of this website indicates your acceptance of these terms.

Cookies and how they Benefit You

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites. 

Our cookies help us:

  • Make our website work as you’d expect

  • Remember your settings during and between visits

  • Improve the speed/security of the site

  • Continuously improve our website for you

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)

  • Collect any sensitive information

  • Pass personally identifiable data to third parties

  • Pay sales commissions

You can learn more about all the cookies we use below.

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with our cookie use. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

More about our Cookies

Website Function Cookies

Our own cookies. 

We use cookies to make our website work including:

  • Remembering your search settings

There is no way to prevent these cookies being set other than to not use our site.

Third party functions: 

Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video. Our site includes the following which use cookies:

Disabling these cookies will likely break the functions offered by these third parties

Anonymous Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what pages they look at etc. This helps us to continuously improve our website. These so-called “analytics” programs also tell us, on an anonymous basis, how people reached this site (e.g. from a search engine) and whether they have been here before.

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so however will likely limit the functionality of our’s and a large proportion of the world’s websites as cookies are a standard part of most modern websites

It may be that your concerns around cookies relate to so-called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive. Learn more about managing cookies with antispyware software.


This website is powered by Wix, more information on the Wix Cookie Policy can be found here:

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